Communication is a critical component of planning a successful vacation; It is also a huge priority! For any requests, questions or travel needs, email is the best form of communication. While we love communicating through our social media channels, we ask that you email us with any questions or concerns. We also ask that you allow up to 48 business hours for a response as we have many clients we work with on a daily basis and every single email response is well-thought out and takes time. We process all requests in the order in which they are received.

As a Traveling Ears Vacations client, you are our main priority. We want to be sure that your questions and needs are met first. Additionally, our Facebook and Instagram messages are not monitored or checked as frequently as our email is. Again, all requests are processed in the order in which they are received, with the exception of urgent requests that need immediate action (last minute modifications, cancellations, travel emergencies, delays, etc…).

Finally, as you might imagine, we work with many families all over the globe and in many different time zones. We also have scheduled client calls daily to go over each of our families’ final itineraries and plans. If you prefer communicating via phone, we ask that you please schedule a call in advance, unless you are currently traveling. If you are actively traveling, you have my direct phone number and are free to call or text any time.